501 Ways to Roll Out the Red Carpet for Your Customers

Item#: A2051

$13.95

by Donna Cutting (Author)

Paperback Edition

Customer Review – 4.7 out of 5 stars (from Amazon)

 

•  501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience.

•  You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures.

•  This book will give you helpful tips to:

          • Make "red-carpet service" a first and lasting impression.

          • Get your team "red-carpet ready."

          • Inspire positive word-of-mouth by delivering wow.

          • Handle service recovery with style.

          • Employ creative marketing ideas and social media savvy.

 

About the Author

Donna Cutting is the founder and CEO of Red-Carpet Learning Systems, Inc., a consulting firm that provides tools and training to help leaders engage their teams to deliver world-class customer service. She's a popular keynote speaker, and her experience as an actress clearly informs her high-energy, theatrical, and comedic speaking style. She is the author of The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008).

 

Product Details

Language - English

Paperback - 256 pages

Product Dimensions - 6 x 0.6 x 9 inches

Publisher - Weiser; First edition (December 21, 2015)

ISBN-10: 1632650231

ISBN-13: 978-1632650238

Shipping Weight: 12.6 ounces

Amazon Best Sellers Rank: #563,762 in Books